Hot Rock Dining Systems

We would like to take this opportunity to thank you for the advice and assistance you have given us since we introduced the Hot Rocks Dining System in our restaurant in Nowra NSW.

Although we purchased the system a week before Christmas 2005, we didn’t really start reaping the benefits until after our break in the new year due to the advance Christmas Party bookings. Since the New Year, we have noticed a marked improvement in our turnover in both food and beverages.

Our customers love the freshness and taste of our Hot Rocks and are returning again and again. Word of mouth is traveling very quickly, and being attached to a motel, we are attracting customers from all parts of the world. Patrons on diets are delighted to have a restaurant to go out to for dinner without breaking their diets.

We recently had patrons visiting from Wales and they were extremely interested in introducing the Hot Rocks in their home town. They loved the food and believed it would prove very popular in Wales and thought their daughter could open a restaurant featuring the Hot Rocks. We emailed them the website address and told them how to logon to the UK website.

The Hot Rocks has taken a load off Thalia, my apprentice, and me on very busy nights as the wait staff is able to serve the Hot Rocks directly to patrons with minimal preparation in the kitchen. We have purchased a stainless steel trolley and this has also proved a bonus as we are able to carry the “Rocks”, side dishes, sauces etc to the table all at once.
We are also finding large groups want to make bookings for “all Hot Rocks” nights. Recently we had a booking for around 50 all wanting Hot Rocks. We found it very helpful to be able to “borrow” the additional rocks and plates from you for the evening. It was a very successful evening and there are more to come.

While we are charging less than our normal a la Carte menu prices for the Hot Rocks, people are still ordering entrees as well and our turnover has increased markedly. We have Hot Rocks specials on our “Specials Board” and the most popular of these have proved to be the lobster tails and bugs.

We also like the fact that no one else in Nowra is able to introduce the Hot Rocks dining system. This gives us an edge of “difference” that we believe is vital to survive as a business in Nowra where there are so many other venues in town.

We purchased our first Hot Rock System in May 2003. In September 2005, we purchased our second system for our Tavern in Yamanto, QLD.

We are proud owners of two Hot Rock Systems. The speed and ease of service is incredible, our customers enjoy a fast and efficient service dining on Hot Rock. Many customers have commented “Hot Rock is not only healthy, but the taste is sensational”. We have a lot of regulars both at Ipswich and Yamanto.

Implementation of Hot Rock System is also an ideal way to cut costs in kitchen and labour and allows us to provide meals when the kitchen is closed. Hot Rock has been a great investment for both restaurants.
We also enjoy the exclusivity rights for both areas.

Hot Rock is “UNREAL”. We highly recommend this unique and versatile system to any pro-active restaurant owner who wants an edge.

Our customers love our new “ HOT ROCK ” menu giving them a larger variety of unique meals to choose from. We have customers continually coming back for the unique flavor the hot rocks adds to their meal.

We have had functions where the customers have requested only “ HOT ROCKS ” be served as the main meal – their guests loved it! It was a new experience for them to cook their meal exactly how they liked it and they all were really impressed with the exceptional flavor!

As the Proprietor of a hotel with a very “busy bistro” with a high demand for excellent food it gives us a fantastic “edge” over our competitors enabling us to offer an even larger menu than we would otherwise be able to.

Our Chef loves the addition of “Hot Rock” as he is able to quickly provide our customers with a taste sensation that he could not otherwise achieve with conventional cooking methods. Together with a larger menu that can be served very quickly with less staff, he has welcomed the additional with open arms.

The Hot Rock System was implemented into the Ginninderra Labor Club earlier this year. Since then we’ve seen a rapid increase in patronage, as most people are interested to find out about this ‘healthy way of eating’ and what it involves. We’ve noted that people that try the Hot rocks are impressed, not only by the speed of service but by the great flavours that are enhanced by this way of cooking. We have a small kitchen so the advantages to us have been enormous. The rocks have been a huge draw card. They are fast to prepare and by utilizing different herbs, spices and condiments the menu possibilities are endless, we can assure that no one could ever get bored using this system.

It’s fabulous for both inside and outside dining, even in the cooler months, the food is always hot and cooked to the customers liking every single time. Customers tell us that they love having that control over their food. This is a first class system and we’ve even had enquiries as to where they can obtain a domestic version for their homes.

The Hot Rock management are more than helpful and there is always back-up and support for Hot Rocks. The system is durable and easy to clean, yet another bonus in any restaurant or eating establishment.

We can honestly say that the feedback has been fantastic and this system is a time-saver, labour saver and a wonderful draw card in our restaurant. Plus it looks GREAT, smells GREAT and above all, tastes GREAT.

A Testimonial to Hot Rock
Hot Rock is great! We can serve healthy, tasty and memorial meals in a fraction of the time required to prepare a normal a-la-carte dish. Our guests love the unique experience and flavour of using the system, at the same time relieving pressure from our busy kitchen.
Our business is located in an area with a high concentration of restaurants and Hot Rock has given us a definite edge over our competitors. Our experience with Hot Rock has been a very positive and beneficial one for our guests, our staff and our business. Although we had already secured a good portion of the market we have increased that share since we started with this system. We can’t recommend Hot Rock enough.

1890 Restaurant & Café

84 Hume Highway Mittagong NSW 2575
April 5th 2001

I have now had a Hot Rock system in my establishment for twelve months and in that time the system has helped me increase food sales in both my café and restaurant, while at the same time taking pressure off me in the kitchen as it requires minimum labour to operate. Hot Rock gives us the marketing edge in our very competitive area of business; return patronage to our restaurant has also increased dramatically.

In the time I have used the system there has been nothing but positive feedback from our guests about the way their meals are cooked on the rocks, and it adds entertainment value to the dining experience without compromising on the quality. Another great bonus of the system is many of the guests are travelers and want a healthy meal in a short time, the Hot Rock allows me to deliver a meal within 5 minutes of ordering. They depart being very satisfied having something as quick as any "drive through" but a whole lot tastier and I’m happier because I’ve sold a main meal as opposed to a toasted sandwich.

The system is very adaptable, I use prime steaks, poultry, game, seafood and vegetables. The only rule to follow is to use the best quality produce. We also used the system in our garden area where our guests can enjoy the experience of dining "al fresco" while the food stays hot and insect free. I cannot speak highly enough about the "Hot Rock" system and I’d be happy to talk to any potential user about the system.

Twin Dragon Sports Bar & Lounge

15321 Main St. NE Ste 205
Duvall, WA 98019
425-788-5519

Twin Dragon owner Michael Lee challenged General Manager Mike Brittain to find something unique and innovative for his new sports bar. Mike had been to Australia several years before and had eaten on a Hot Rock and totally loved the experience. “Selling the idea to Michael was easy – it was one of those “no-brainers,” commented Mike. “We felt that it was the perfect match for a sports bar and our sports fan clientele…and we were absolutely right. Our customers have universally commented:

‘We are definitely coming back!’
‘We absolutely loved it!’
‘That was the best damn steak I’ve ever had!’
‘I can’t wait to bring my family back.’”

“I have to say that working with Hot Rock has been a breeze. Everything from the financing, to the delivery to the installation went extremely smooth. And the system is much simpler to operate and maintain than we anticipated. Our waitresses have to walk a long way to the tables and they handle the Hot Rock meals with ease. I am positively converted to the Hot Rock experience. Thank you Hot Rock for providing such a successful and profitable product for our restaurant!”

Trapper's Chop House

19308 E Cottonwood
Parker, CO 80138
303-248-2132
www.trapperschophouse.com

Ex-Bronco great Terrell Davis and current Bronco star Rod Smith opened this fourth-floor beefery, housed in the new Holiday Inn Select hotel in Parker Colorado just outside Denver. Every inch of this sprawling steakery exudes elegance, from the 360-degree views of the Rocky Mountains and Denver skyline to the gas fireplace framed with stone. Rust, dark green, beige and touches of burgundy combine to create a soft, romantic and comfortable feel.

“We wanted something truly unique and memorable to complement our newly-created menu. We heard about rock cooking and knew this would be the perfect addition. One call to Hot Rock and we were off and running. They delivered right on cue and have been delivering outstanding service ever since. Hot Rock brings a new way of service to adventuresome diners. People come to Trapper’s from all over just to experience our Hot Rock phenomenon. Although steaks can be ordered fully cooked in the kitchen, most of our customers prefer cooking themselves at the table. We’ve been able to reduce costs in the kitchen while offering fully-prepared, delicious and entertaining meals with “sizzle. “Hot Rock is a hot concept that is here to stay.”